Salesforce FSL helps to deliver fast and efficient on-site service to the customer. Salesforce Field Service provides valuable insight so all team can work efficiently, this will save lots of time and money of the organization. Field Service Lightning (FSL) is part of the Salesforce Service Cloud suite that provides a comprehensive view of workforce management.
Configure/ Customize FSL
Our Certified FSL team connect with your stakeholders and understand your field service business needs. based on discussion we suggest better optimized approach to you which increase your customer experience. we also help you to migrate your existing field service functionality inside salesforce from external system. Our FSL team configure FSL features according to your needs, this includes configure process to create work order and service appointment easily, Create Service resources, set skill sets, operating hours and standard work order templates unique to your business, We configure Salesforce app to provide mobile access to your field technician, Track inventory and van stock so your field technician has what they need when they’re at a customer site, generate Report and analyse field service data.
Our FSL Expert team configure Omni-Channel, Chat bot (Answer the phone with AI) and integrate third party telephonic service with Salesforce. So, your agent can take customer service calls and create Service appointments based on service resource skills and region.
Our FSL Expert team help you to configure dispatcher role and profile so they can assign service appointments Based on technician Skills, availability, customer preferences and travelling time. We help to configure or customize the dispatcher console, which is part of managed package, this will help dispatchers schedule, optimize, and dispatch service appointments from one screen, keeping in mind driving time and services times.
Dispatcher console also provide facility to delegate work to other field technician in case of some incident or emergency.
These are the actual people who perform the actual groundwork at customer site. Every technician has their FSL app installed in their device contains real-time data at their fingertips to Manages their service appointments, closing work orders, tracking the parts they used, and providing service reports to customer to get acknowledgement of work has been completed successfully. Our FSL Expert team help to create knowledge base to provide faster and better resolution to the customers. these will be accessible from your field technician.
Anyone from the team can access FSL by opening the Field Service Lightning App and clicking on the Work Orders Tab.
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Business Benefits with Our FSL Implementation
Easy to Connect with your Customer
Our FSL expert team configure your system, so dispatcher can automatically assign Jobs Smartly Based on Availability and Skills of technician.
Our FSL expert team build customise solution which will helps to reduce travelling time of technician, as a result this will save cost to the company.
To streamline real-time inventory management, FSL facilitates data accessible to every user regardless of location.
Great Customer Experience
Our FSL expert team configure Service report with electronic signature feature to identify work has been completed successfully and customer has satisfied with that.