Broadcast messages, news, updates to your customers, Partners and Employees and receive their feedback and suggestions. Using community, we can address large group of people. Using community, customers can get solutions to their issues from the knowledge base of the community using Question and answer discussion, customer support channel, agent support.
At Kitaracloud, with continuous discussion with your stackholders, we suggest Which Salesforce Community Cloud Implementation model fits within your business.
This is self-service portal. Customers can login to community and find answers for their issues from knowledge articles. If customer did not find the relevant information from knowledge base then, Customers can create a Case from Community or connect with agent using Live Agent feature. Customers can also use community to collaborate and get answers faster and easily.
Customers can track their cases and get updates and notifications through community. this will save time and effort and enhance overall experience of the customer. Community helps and increase productivity of your organization by reducing the number of support calls, ensure faster resolution of cases, and ultimately enhances the KPIs of the employees.
Partner Community enable easy collaboration with your channel partners, close deals faster, share information and make a healthy relation. this will result improve and streamline sales cycle. this will set our sales teams and re-sellers collaborate and access important company data that will help to close more deals.
We at Kitaracloud offers scalable and robust solution to implementation of Partner and Customer Communities. We configure, customize, develop, integrate with any other system or social media and build your community using lightning components. Our expert team also helps you to migrate legacy systems to the cloud community platform. We also help you to migrate existing Customer and Partner Portal to Salesforce latest Communities.
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Boost your business by Community
Identify Correct Community
We analyse your requirement and provide suggestion to you to select which type of community suitable for your business.
Our community expert team provide suggestion to choose which salesforce community license is best for your business requirement.
Our community expert team configure SSO with secure logins that are authenticated by specialized third parties.
User interactive design
Our Certified and specialised team design and develop customised and highly scalable community with latest lightning technology, which will provide easy, flexible great user experience.