Provide Salesforce FSL
Implementation Services

Our Salesforce Field Service Lightning (FSL) Implementation services are designed to streamline field operations by optimizing the workflows of agents, dispatchers, and field technicians. We configure and customize FSL to enhance scheduling, dispatching, and mobile workforce management, ensuring seamless coordination between the back office and field teams.

Configure/ Customize FSL

We configure and customize Salesforce Field Service Lightning (FSL) to align with business-specific field service operations. This includes setting up core FSL components such as Work Orders, Service Appointments, Service Territories, and Service Resources to ensure seamless job allocation and execution:

  • Work Order & Service Appointment Customization – We configure custom workflows for creating, scheduling, and tracking service tasks, ensuring that each appointment is assigned based on skill set, availability, and location.
  • Dispatcher Console Setup – Our customization ensures dispatchers have full visibility into field operations, enabling them to make data-driven decisions for job assignments and real-time scheduling adjustments.
  • FSL Mobile App Customization – We tailor the Field Service Mobile App for field technicians, enabling offline access, automated status updates, GPS tracking, and digital signature capture to enhance on-site efficiency.
  • Service Resource Management – Configure skill-based and location-based assignments to optimize technician utilization and reduce response times.

Agent

We configure FSL for Agents, enabling them to create and manage work orders, track service requests, and ensure proper customer communication. Agents can efficiently assign jobs, monitor service progress, and provide real-time updates to customers, improving overall service efficiency.

Dispatcher

For Dispatchers, we customize the Dispatcher Console, allowing real-time scheduling and optimization of service appointments. Our implementation ensures automated appointment booking, intelligent routing, and skill-based technician assignments, reducing response times and increasing operational efficiency. Dispatchers gain full visibility into technician availability, location, and job status, enabling quick decision-making and effective resource allocation.

Field Technicians

Field Technicians benefit from a customized FSL Mobile App, which provides them with real-time access to work orders, job details, and customer information. We configure mobile workflows to support offline access, image capturing, digital signatures, and automated job status updates. GPS tracking and route optimization further enhance technician productivity by minimizing travel time and ensuring on-time service completion.

Our comprehensive FSL implementation empowers businesses with efficient resource allocation, reduced operational costs, and enhanced customer satisfaction, making field service management more proactive and data-driven.

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Featured Services

Business Benefits with Our
FSL Implementation

Easy to Connect with Customer

Our FSL expert team configure your system, so dispatcher can automatically assign Jobs Smartly Based on Availability and Skills of technician.

Reduce Cost

Our FSL expert team builds customized solutions that help reduce technicians' traveling time, improving efficiency and resulting in significant cost savings for the company.

Highly Scalable

To streamline real-time inventory management, FSL facilitates seamless data access for every user, regardless of their location, device, role, or specific operational requirements.

Great Customer Experience

Our FSL expert team configure Service report with electronic signature feature to identify work has been completed successfully and customer has satisfied with that.